You should know this

What is ‘My Account?

‘My Account’ allows you complete control over your transactions on www.topsoil.co.in. ‘On this page you can update your contact details, change your password, and view your order list. You can also check your orders and keep track on what’s due for delivery.

How do I update my information?

It is simple. Just login with your registered email-id & password.

Can I get my brand name printed on the material?

Yes, we print your brand on the material purchased from us, and also on the material you desire.

Is it necessary to have an account to shop on www.topsoil.co.in ?

No, But by creating your own account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and your wish list.

How do I know that my Order has been confirmed?

Once you have completed the payments process and an authorization has been received you will be navigated to a Thank You page on our website where you will be able to see your Order Confirmation details. You would also receive an E-mail confirmation for your order on your registered email id.

How do I check the current status of my Orders?

You can review the status of your orders and other related information in the ‘ORDER TRACKING ‘ section. To view the status of a specific order, enter your Order Id and registered email Id.

When and how can I cancel an order?

You can cancel your order anytime. To cancel, please Contact Us at info@topsoil.co.in or call our contact center at (+91) 0755-4949043 (10 AM – 5 PM) with the order number. and you will receive your refunded amount within 3 to 7 days.

How do I pay for a purchase?

www.topsoil.co.in offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep safe your transaction details confidential at all times. You may use Internet Banking (Credit & Debit Card), UPI to make your purchase.

Is it safe to use my Credit / Debit card on www.topsoil.co.in ?

Your online transaction on www.topsoil.co.in is secure with the highest levels of transaction security currently available on the Internet. The payment gateway use encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on www.topsoil.co.in are processed through secure and trusted payment gateways managed by leading banks.

A payment is marked as failed but money is debited from the account. What do I do

A payment is said to be in the failed state when we do not receive a successful callback message on the transaction from the issuing bank. If the customer’s account is debited and we do not receive a successful callback, the amount will be auto-refunded by the customer’s issuing bank in 3-10 working days. In case of a failed payment, we verify the status with the bank at regular intervals. If there is a change in status, the payment moves to authorized and a notification is sent to you.

How do I get the pieces of material which is damaged in transit?

When you receive any material in a damaged condition, you have to take a photograph and inform us at info@topsoil.co.in

The material will be sent to you either with your next order or separately.

How do I get the pieces of material which is missing in the parcel?

We pack all material under CCTV Camera. you have to take a video while opening the parcel and also the photographs and inform us at info@topsoil.co.in . We will match your video with the video of our packing team and then if the item is found missing then the item will be shipped to you with your next order.  The material will be sent to you either with your next order or separately.

How can I get my refund if I cancel my order?

When you cancel your order, please Contact Us at info@topsoil.co.in or call our contact center at (+91) 0755-4949043 (10 AM – 5 PM) with the order number. The refund will be initiated immediately and you will receive your refunded amount within 3 to 7 days.