Order Cancellation
Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’. If the order is RTO then in this case the amount of shipment for RTO will be deducted from the cancelled order amount and then refunded.
Cancellation Criteria
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on www.topsoil.co.in.
- Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled automatically and the amount will be refunded.
- If area falls under “Non Serviceable Zone” or “Out of Delivery Area” by our Logistic Courier Partner, the order will be cancelled and the amount will be refunded.
- Suspected wrong / fraudulent information.
Returns/Replacements
In case, if the damaged product is received, it must be reported to us through the registered email I’dto TOPSOIL LED email at info@topsoil.co.in within 48 hours of delivery with the video and images of the damaged product along with the packaging photographs.
Terms for Returns & Replacement:
- 1. Product is damaged/defective.
- 2. Product is different from the description on the website.
- 3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- 4. Missing parts/accessories.
- 5. For an incomplete order/damaged order, customers have to share an unboxing video while initiating for return.
Eligibility Criteria for Return / Replacement
- In case of returning the product, customer needs to inform us within 48 hours of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
- If the product is delivered defective or damaged, in that case, customer needs to inform us through Registered email I’d to info@topsoil.co.in or Call us at +91-7000628253(Helpline Number) within 48 hours from the time of delivery.
- The product will be returned / replaced only when they are unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- A copy of the Invoice should also be sent to TOPSOIL LED along with the product.
How to Return a Product
The customer should send the product to us through India Post. Once the product is received by us, then we return/replace the material along with the new order of the customer.
Steps to Return a Product
- Customer needs to inform us through call/email within 2 days of receiving the order.
- Product should be in a fresh condition / unused.
- As soon as we receive the return/replacement request we will arrange a return pick-up from the customers’ premises whereever the return pick-up service is available.
- Invoice should be available with the product.
- Customer needs to pack the product with brand packing & paste the invoice on it.
- Customer will send the product through India Post courier service.
- Once the pick up is done, product will be sent to us by the courier partner.
- After receiving the product, quality check will be done over the product by our team which takes 2 days’ time.
- If product is found damage/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.
In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India Post at the address mentioned in the invoice.
Once dispatched, customer should send the Courier Slip along with the following details at info@topsoil.co.in:
- After receiving the product if any discrepancy is found by our Quality Check Team, we will return the product to the customer along with his new order.
Other Terms and Conditions
- Products marked as “non-returnable” on the product detail page cannot be returned such as Electronics, Electricals etc.
- Product purchased during clearance sale will not be covered under Return Policy.
- Products sold as Combo can’t be returned individually.
Refunds
- Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets – 2 to 4 business days
- If transaction is done by through NEFT and Cheque then customer need to provide below mentioned details at our Email Id info@topsoil.co.in from his / her registered e-mail id.
- 1. Account number
- 2. Account Holder’s name
- 3. IFSC Code
- After receiving the refund request, refund will be processed in two (2) business days and the same will reflect in customers’ account as per the bank return policy i.e. 2-4 business days.
Need help?
Contact us at info@topsoil.co.in for questions related to refunds and returns.