In case, if the damaged product is received, it must be reported to us through the registered email I’dto TOPSOIL LED email at email@example.com within 48 hours of delivery with the video and images of the damaged product along with the packaging photographs.
Terms for Returns & Replacement:
1. Product is damaged/defective.
2. Product is different from the description on the website.
3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
4. Missing parts/accessories.
5. For an incomplete order/damaged order, customers have to share an unboxing video while initiating for return.
Eligibility Criteria for Return / Replacement
In case of returning the product, customer needs to inform us within 48 hours of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
If the product is delivered defective or damaged, in that case, customer needs to inform us through Registered email I’d to firstname.lastname@example.org or Call us at +91-7000628253(Helpline Number) within 48 hours from the time of delivery.
The product will be returned / replaced only when they are unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
A copy of the Invoice should also be sent to TOPSOIL LED along with the product.
How to Return a Product
The customer should send the product to us through India Post. Once the product is received by us, then we return/replace the material along with the new order of the customer.